Refund Policy

1.Overview

When you purchase a card design on babyshower.cards, your personalized invitation, welcome and/or thank-you card is generated and made available for download (as a JPEG image and/or PDF) immediately after successful payment. There is no physical shipping, printing or waiting period involved on our end.

2.No refunds after successful delivery

Because the product is a digital file delivered to you instantly upon payment, we do not offer refunds once your card has been successfully generated and made available for download, in accordance with standard practice for instantly-delivered digital goods.

We encourage you to preview your card carefully within the editor before completing your payment, to confirm the design, spelling, names, date and venue details are exactly as you want them.

3.Exceptions

We understand that technical issues can occasionally happen. We will review requests for a refund or free re-generation of your card in the following limited situations:

• You were charged more than once for the same order due to a technical or payment gateway error.
• Payment was successfully deducted from your account, but your card was not generated or made available for download due to a technical fault on our website.
• You were charged for a design or feature that was not actually delivered as described.

4.How to request support or a refund

If you believe your situation falls under one of the exceptions above, please message us on WhatsApp at 9430724419 within 48 hours of your payment, along with your payment reference number or transaction ID, and a brief description of the issue.

5.Refund processing time

If a refund is approved under the exceptions listed above, it will be processed to your original payment method through Cashfree (for domestic payments) or Razorpay (for international payments). Refunds typically reflect within 5-7 business days, depending on your bank or payment provider's own processing timelines, which are outside our control.

6.Chargebacks and disputes

If you have any concern about a payment, we request that you contact us on WhatsApp first so we can try to resolve the issue directly. Raising a chargeback with your bank without first contacting us may delay resolution, since digital delivery of your card can be shown as proof of fulfilment.

7.Changes to this policy

We may update this Refund Policy from time to time. Any changes will apply to purchases made after the updated policy is published on this page.

8.Contact us

For any refund-related questions, please message us on WhatsApp at 9430724419.